At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About the right team member

MDM (mobile device management) engineer comfortable with advanced configurations in Jamf and Intune. You will focus your time contributing your expertise in scaling our global Apple fleet, and creating runbooks for how we handle any future acquisitions. The IT Engineering team is responsible for the configuration and maintenance of MINDBODY + ClassPass enterprise-wide software systems such as email, collaboration tools, office networks, identity & authentication, and so on. This team focuses on continual improvement & efficiency through IT automation practices and partners with the business to resolve configuration or workflow pain points. This position will report to the Director, IT Operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Developing, documenting and recommending plans for improvements in our MDM systems

• Ensure our computer fleets adhere to our defined security baselines and implement continued improvement practice

• Assist with the assessment, planning and implementation of systems and integrations related to M&A activities

• Manage your projects, including requirements gathering, developing work breakdowns, track task status, and escalate as needed to keep projects on schedule within our project management system

• Participate in “shield” rotation for Corp IT Engineering to assist with escalations from Service Deck

QUALIFICATIONS AND REQUIREMENTS:

• 6+ years of experience in IT Engineering, supporting rapidly scaling companies

• Proven track record with automation in Cloud SaaS technologies

• 4+ years of hands-on experience with MDM tools such as Jamf and Intune

• Advanced knowledge in:

  • Cloud management (Azure and AWS)

  • Microsoft Windows Server and Intune

  • Jamf MDM (Connect and Protect)

  • Identity management and Single Sign-On (SSO)

• Expertise in integrating systems via APIs

• Strong personal skills in:

  • Time management

  • Task prioritization

  • Documentation and knowledge sharing

• Experience contributing to both short- and long-term IT roadmaps

• Familiar with common IT and InfoSec frameworks, standards, and regulations, including:

  • ITIL, COBIT, NIST, ISO, CIS 20

  • PCI, GDPR, HIPAA, SOX, HITRUST

• In-depth knowledge of:

  • ISO 27001/27002 standards

  • PII, PHI, and financial data regulations

  • Data residency and international compliance requirements

• Excellent oral and written communication skills

• Skilled in presenting technical information to non-technical audiences

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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