About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

About the team

The Revenue Acceleration Job Family is the critical link between the development and execution of the sales and go-to-market strategy. This team handles a range of tactical and strategic responsibilities including sales technology planning, process optimization, sales change management, territory structuring and alignment, lead management, contract operations, and internal case management.

Role Summary:

This role is integral to optimizing sales strategies by leading revenue operations and support functions. Responsibilities include team management, process improvement, resolving complex cases, and collaborating with cross-functional leaders. The ideal candidate has a background in revenue operations, proficiency in sales tools, and a track record of driving strategic initiatives for revenue enhancement.

Minimum Qualifications and Experience:

• Bachelor's degree in Business, Finance, or a related field. Masters degree is a plus
• 5+ years of experience in revenue operations, sales support, or a similar role
• Proven experience in managing and leading teams, with a focus on process improvement and KPI management
• Advanced knowledge of Salesforce, excel, SpringCM and other Sales Operations tools
• Strong problem solving and analytical skills
• Excellent communication, customer service, and business requirements gathering skills
• Ability to own director and above cross-functional relationships and set clear expectations with leadership
• Track record of driving complex process improvement and strategic initiatives

Principal Responsibilities and Duties:

• Lead and manage the Revenue Support team, including Revenue Operations Support Specialists at various levels
• Own and drive the improvement of Strategic Account processes, ensuring alignment with organizational goals and revenue objectives
• Oversee the resolution of escalated priorities and complex cases, ensuring timely and effective solutions
• Develop and manage KPIs to measure the effectiveness of Rev Ops Support team, including case and contract velocity
• Collaborate with cross-functional leaders to optimize deal processes, improve efficiency, and enhance the revenue operation
• Provide guidance and mentorship to team members, fostering a culture of continuous learning and development
• Own and drive the implementation of transformation initiatives related to Revenue Support and Strategic Accounts
• Collaborate with revenue leadership and contribute to the overall revenue strategy and objectives

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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