Job Description

1. Order & Inventory Management

• Monitor daily order flow across quick commerce, marketplaces, and other trade channels.
• Coordinate with warehouse teams to ensure accurate order fulfillment and timely dispatch.
• Identify, track, and resolve order discrepancies, delays, in delivery.

2. Logistics & Dispatch Coordination

• Manage pick-ups and deliveries in coordination with logistics partners and channel teams.
• Ensure dispatch accuracy, adherence to packaging standards, and SLA compliance.
• Troubleshoot delivery-related issues and drive timely resolution.

3. Platform & Channel Operations

• Appointment bookings and rescheduling across platforms.
• Generate and manage ASN’s as per channel requirements.

4. Performance Tracking & Reporting

• Track key metrics such as O2D, D2D, and overall delivery timelines, and identify improvement
• opportunities.
• Prepare and share periodic MIS and performance reports with management.

5. Cross-Functional Coordination

• Collaborate closely with Finance, Business Development, Procurement, and Warehouse
• teams.
• Ensure timely GRN closure PO delivered, invoicing, and invoice reconciliation with platforms.

6. RTO / RTV Management

• Track all RTOs and RTVs end-to-end.
• Ensure timely creation and closure of required documentation, including debit and credit
• notes.

Who We’re Looking For

• 2–4 years of experience in e-commerce, modern trade, quick commerce, or logistics
• operations (FMCG experience preferred).
• Strong understanding of order management, fulfilment processes, dispatch workflows, and
• platform SLAs.
• Hands-on experience with platform dashboards such as Blinkit, Zepto, Instamart, Myntra,
• Nykaa, Amazon, and others.
• Excellent communication, coordination, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in Excel, MIS reporting, and data analysis.