ABOUT THE ROLE

We are looking for a motivated and detail-oriented eCommerce Executive to join our growing digital team. In this role, you will support the day-to-day operations of our Shopify stores -from product uploads and content updates to store hygiene checks and cross-team coordination. This is an excellent opportunity for someone early in their career who is eager to build real, hands-on expertise in the fast-moving world of eCommerce.

You will work closely with our eCommerce and marketing teams to ensure our online stores are always accurate, on-brand, and performing at their best. Over time, you will develop a strong understanding of online merchandising, customer journeys, and digital operations across multiple live stores.

KEY RESPONSIBILITIES

1. Shopify Website Update

• Upload new products to Shopify, including images, pricing, descriptions, and variants, ensuring all information is complete and accurate
• Create and maintain blogs, collection pages, and landing pages in line with campaign calendars
• Update promotional banners, discount codes, and offer details across all active stores
• Keep product pages current by making timely edits to reflect inventory changes, pricing updates, or copy revisions.

2. Store Hygiene & Maintenance

• Conduct regular audits of the website to identify and resolve broken pages, incorrect links, or display errors
• Verify that site navigation, collections, and filters function correctly across desktop and mobile
• Maintain consistent standards of accuracy and cleanliness across multiple Shopify storefronts
• Assist with basic theme updates and front-end adjustments as directed by the team or external developers

3. Day-to-Day Operations Support

• Troubleshoot basic Shopify issues and escalate bugs or technical errors to the internal team or external developers with clear documentation
• Help manage backend tasks including app updates, product organization, and metadata management
• Respond to website-related requests from internal stakeholders, including marketing, supply chain, and customer experience teams
• Maintain accurate records of updates and changes made to each store for internal reporting

4. Learning & Continuous Improvement

• Develop a working knowledge of eCommerce customer journeys and how website experience influences conversion
• Learn and apply best practices in online merchandising, product presentation, and UX principles
• Actively participate in store audits and contribute ideas for website improvement initiatives
• Stay informed about Shopify platform updates, app releases, and D2C eCommerce trends

WHO THIS ROLE IS FOR

This role is designed for someone who is detail-driven, highly organised, and genuinely excited about eCommerce. Whether you are a fresher with a passion for online brands or someone with 1–2 years of relevant experience, we welcome you to apply if you

• Enjoy working in a structured, process-driven environment where accuracy matters
• Are comfortable navigating digital tools and picking up new platforms quickly
• Take ownership of your work and are proactive about flagging issues before they escalate
• Communicate clearly and professionally, both in writing and in team discussions
• Are curious about the customer experience and eager to understand what makes an online store convert.

REQUIREMENTS:

Essential

• Familiarity with Shopify admin (or willingness to learn quickly).
• Basic understanding of online shopping journeys and eCommerce fundamentals
• Comfortable with Google Sheets and/or Microsoft Excel for tracking and reporting
• Ability to follow SOPs and internal processes consistently
• Strong attention to detail and organisational skills
• Good written and verbal communication skills

NICE TO HAVE

• Prior internship or work experience in eCommerce, retail tech, or digital marketing
• Hands-on exposure to Shopify admin, including product management and theme customisation
• Interest in UX, conversion optimisation, or D2C brand building
• Familiarity with eCommerce KPIs such as conversion rate, AOV, or bounce rate