We are a growth financing marketplace dedicated to empowering small business owners. Our mission is to enhance access to entrepreneurship by unlocking trillions of dollars in economic potential through growth capital, financial management services, and top-tier financial analytics. We strive to help business owners take control of their finances, bridge the gap between successful businesses and funding providers, and ensure that every entrepreneur has a clear path to sustainable growth and economic success.

The Role

We are seeking a proactive and experienced Customer Success Associate to join our team. In this hands-on role, you will be responsible for managing customer success initiatives, establishing scalable processes, and contributing to the development of a high-performing team. Will be crucial in driving customer satisfaction, retention, and growth. This position is ideal for someone who thrives in a startup environment and is eager to make a significant impact.

You’ll Thrive If:

Customers Are Your Focus: You prioritize the customer in every decision you make and are equally excited about engaging with users as you are about developing strategies to enhance their experience.
You Love Ownership: You excel at taking ownership of challenges and seeing them through from start to finish. You enjoy the journey of problem-solving.
You Create Moments of Magic: While you may not be a wizard, you understand what it takes to create memorable experiences for customers and are committed to making those moments happen.

Key Skills Required:

Strong communication skills
Work background or educational background in accounting and/or bookkeeping
Highly organized and detail-oriented
Operational mindset
Advanced English proficiency
1 - 3 years of experience in the role

Desirable Skills:

Knowledge of accountability practices
Financial knowledge

Apply now

See more open positions at Mappa

Privacy policy Cookie policy