Director of Operations & Supply Chain

📍 Location: New York City (Hybrid)

🕒 Type: Full-time Contractor

Rate: 8,000 USD

Hybrid schedule: 3 days in-office (SoHo), 2 days remote

🧭 About the Role

We are looking for an experienced and strategic Director of Operations & Supply Chain to lead operational planning and supply chain execution across inventory, logistics, fulfillment, vendor management, customer experience, and operational strategy.

This role is critical to supporting the company’s rapid growth and expansion, helping build scalable infrastructure and best-in-class operational processes across DTC, wholesale, and retail channels.

As the company’s first dedicated Supply Chain leader, you will own end-to-end operations — from sourcing and procurement through final-mile delivery — while partnering closely with senior leadership to drive operational excellence, inventory optimization, and sustainable growth.

This is a highly visible role for someone who combines strategic thinking with hands-on execution, thrives in fast-paced consumer environments, and is passionate about building systems that scale.

🧩 Reporting Structure

• Reports to: COO
• Collaborates with: Finance, Product Development, Retail, Customer Experience, and external vendor partners

🎯 Key Responsibilities

1. Supply Chain & Inventory Planning

• Lead end-to-end supply planning aligned with demand forecasts and commercial goals
• Translate sales and launch plans into inventory and procurement requirements
• Ensure product availability while minimizing excess inventory and operational risk
• Develop contingency plans for supply chain disruptions

2. Vendor & Partner Management

• Own supplier strategy and vendor performance management
• Build and maintain strong relationships with manufacturers and 3PL partners
• Lead contract negotiations and annual pricing reviews
• Ensure scalability, service levels, and cost efficiency across the supply chain

3. Fulfillment & Logistics Operations

• Optimize fulfillment operations across DTC and B2B channels
• Oversee transportation, warehousing, and inventory positioning
• Ensure seamless order processing and on-time delivery performance
• Manage global logistics, including import/export compliance and 3PL coordination

4. Sales & Operations Planning (S&OP)

• Partner with Finance and Product teams to balance service levels, inventory, and working capital
• Support launch planning, promotional forecasting, and retail inventory strategies
• Align operational execution with business growth initiatives

5. Operational Performance & Analytics

• Establish and track key operational KPIs (OTIF, inventory turns, forecast accuracy, service levels)
• Use analytics and forecasting to drive operational decision-making
• Identify and execute cost-saving and efficiency initiatives across sourcing, production, and logistics
• Continuously improve operational processes and scalability

6. Customer Experience & Sustainability

• Oversee customer support operations to improve satisfaction and retention
• Ensure compliance with industry regulations and operational best practices
• Support sustainability initiatives, including packaging optimization and waste reduction efforts
• Drive operational strategies that align with brand values and long-term growth

📊 What Success Looks Like

• Strong inventory availability with optimized working capital
• Efficient and scalable operational processes
• Improved fulfillment speed and service levels
• High-performing supplier and logistics partnerships
• Reduced operational costs and improved forecasting accuracy
• Exceptional customer experience across channels

🧬 Requirements

Must-Have

• 8–12 years of experience in operations and supply chain management
• Minimum 3 years of experience at the Director level
• Background in CPG, beauty, haircare, or personal care industries strongly preferred
• Experience managing contract manufacturers and 3PLs
• Strong expertise in inventory management, procurement, logistics, and fulfillment
• Experience with ERP and inventory management systems (NetSuite, SAP, or similar)
• Strong analytical and data-driven decision-making skills
• Proven track record optimizing operational efficiency and reducing costs
• Experience operating in high-growth, fast-paced environments

Nice to Have

• Experience with both DTC and wholesale/retail operational models
• Knowledge of global logistics and import/export regulations
• Experience supporting sustainability and operational compliance initiatives

🔎 Ideal Profile

• Strategic thinker with strong operational execution skills
• Comfortable building processes from scratch in lean environments
• Highly organized and detail-oriented
• Strong leadership and cross-functional collaboration abilities
• Proactive problem solver with a continuous improvement mindset
• Able to balance growth, operational efficiency, and customer experience

⚡️ Why Join

• High-impact leadership role with direct influence on company growth
• Opportunity to build and scale operational infrastructure from the ground up
• Collaborative, mission-driven team environment
• Exposure to senior leadership and strategic decision-making
• Hybrid work model in New York City

🎁 Benefits

• Competitive compensation package
• Opportunity to transition into a permanent in-house role with benefits within 3–6 months
• Hybrid schedule: 3 days in-office (SoHo), 2 days remote
• Opportunity to help shape the future of a fast-growing consumer brand