Jod Description

• Full-Time
• Remote
• 3.000 - 4.000 USD

What we need you to tackle

3–6 years of experience in Account Management, Customer Success, or other client-facing roles, preferably within B2B SaaS, MarTech, Digital Marketing, or SEO. Experience managing multiple client accounts and engaging with senior or enterprise stakeholders. Strong communication, relationship management, and problem-solving skills. Ability to quickly learn technical products and collaborate effectively with Product and Engineering teams. Familiarity with SEO/GEO, LLMs, or AI Search is a strong plus. Self-driven, highly organized, and comfortable working in a fast-paced, startup environment.

Non-negotiable hard skills

• Channel Account Management
• Enterprise Sales Management
• Business Management
• Large Language Model (LLM)
• Account Management

Your day-to-day

• Manage a portfolio of customer accounts and serve as their primary point of contact.
• Build trusted relationships with key stakeholders, including senior leadership and executive teams.
• Drive customer adoption, engagement, retention, and long-term success.
• Lead customer onboarding, business reviews, and ongoing strategic discussions.
• Understand customer objectives and translate business needs into actionable product feedback.
• Partner closely with Product and Engineering teams to communicate customer requirements and advocate for product improvements.
• Coordinate client-facing deliverables and ensure a high-quality customer experience.
• Identify opportunities for account growth, expansion, and additional value creation.
• Maintain accurate account records and communication history within HubSpot or a similar CRM.
• Stay informed on AI search, LLMs, SEO, and industry trends to effectively advise customers.

Nice to haves

• Analyze product usage and performance data to surface insights, quantify ROI, and steer adoption/expansion decisions that demonstrate customer value.
• Working knowledge of APIs, webhooks, and common integration patterns to speak credibly with technical teams and guide customers on feasible implementation paths.
• Systematically identify root causes behind customer blockers or underperformance and coordinate resolution with product/engineering to restore value delivery.