Director of Professional Services



Sales & Business Development
Philadelphia, PA, USA
Posted on Wednesday, April 3, 2024

About Proscia

Pathology is at the center of medicine and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology’s transition from microscope to images, and to use that data to change the way we think about cancer. We can’t change medicine alone. That’s why we’re looking for curious thinkers. Big dreamers. Developers, evangelists, pathologists, and scientists. Exceptional talent to help us use great power for good and advance humankind.

At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists, who work on the front lines of fighting big enemies, like cancer, for patients around the globe. To accelerate our vision, Proscia has raised capital from great investors like Scale Venture Partners, Emerald Development Managers, Hitachi Ventures, Flybridge, and more.

About the Role

As the Global Head of Professional Services for Proscia, you will be at the forefront of driving exceptional software service delivery across our clients worldwide. We are looking for a creative problem solver that will help us grow our Professional Services organization to continue our success as we scale. Our Professional Services organization is the first interaction our customers have with our Customer Experience team, and they work to make sure our solution is properly architected and implemented for our clients. This role requires not only strategic acumen and operational excellence but also a leadership style that inspires teams and aligns with our core mission of transforming pathology through technology.

What We're Seeking:

  • Lead architecture and delivery of implementation services to our customers, overseeing resource management, pre-sale solution architecture, project delivery and operational success metrics.
  • Be accountable for Professional Services financial goals and metrics, including revenue, gross margin and utilization.
  • Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
  • Build and scale global Professional Services operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building an effective and efficient delivery methodologies
  • Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers
  • Develop and manage the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver with consistent quality
  • Align and influence executive and senior leadership with professional services and GTM strategies and tactics.

What You'll Bring

  • Demonstrated experience managing, leading and delivering professional services or consulting services globally preferably with healthcare IT experience
  • Proven experience building and leading a global team of 15+ in a fast-paced, growing company
  • Demonstrated progressive experience with a subscription-based business model, delivering on-premises and SaaS solutions
  • Experience managing technical, cross-functional professional services teams (e.g., pre-sale solution architecture, consulting, implementation, project managers) and delivery partners
  • Experienced with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies (e.g., Docker, Kubernetes), and/or cloud platforms (AWS, GCP, Azure)
  • Track record of successfully building, growing, and scaling global services businesses, delivering to bookings, revenue, and margin targets.
  • Serves as an expert in Professional Services internally and externally with customers, partners, and industry communities.
  • Ability to be an evangelist for Proscia customers and their needs
  • Ability to travel up to 15%

Beyond Just Work

As a company in the healthcare field, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We’re located in the heart of Philadelphia, with views of the city atop the train station so you can spend your time focusing on what matters most. Yes, we have the free food, gourmet coffee, craft beer, massage chairs, and wellness rooms —but you’ll come for the challenge, the camaraderie, and the opportunity to do bold work.

At Proscia, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.