Customer Success Account Manager, Try Your Best
tyb
Customer Service, Sales & Business Development
Posted on Dec 25, 2024
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Customer Success Account Manager, Try Your Best
About TYB
TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage and reward their communities for taking valuable actions. We have a unique B2B / B2C product and growing numbers of paying customers and engaged users. We are backed by top investors and have a fully distributed team with experience launching, building, and scaling the world’s most iconic startups.
About you…
You thrive in a fast-paced, startup environment and are passionate about community building.
You have 2-3 years of experience in a project management or account management role and are comfortable interacting with clients. Agency or management consulting experience a plus!
You have spent time around or in consumer brands, and have an understanding of their key growth metrics and levers, including LTV, CAC, retention, and performance marketing.
You're a strong communicator who can manage complex client requests with ease.
You're organized and detail-oriented, with the ability to oversee projects and processes from start to finish.
You're a solutions-oriented self-starter, able to troubleshoot issues independently while simultaneously looking for ways to improve the customer experience and our internal processes at tyb.
You're excited about working with cutting-edge technology as we build the future of brand-fan engagement.
About the role…
You'll play a pivotal role in supporting our customers in building thriving communities on TYB. You’ll:
Be an early member of our customer success team, playing an active role in identifying and creating ways to refine our CS process.
Manage the onboarding process for new customers, ensuring a smooth transition and setup.
Assist with ongoing technical support, including helping customers access the tool and new features, managing integrations with e.g., Shopify, and troubleshooting bugs or other issues.
Communicate product updates, new features, and evolving best practices to ensure customers are getting the most out of the product.
Surface customer needs and be the voice of the customer, working cross-functionally with sales and product as we build toward product-market fit.
Interpret data for clients and advise them on ways to use tyb to meet their goals.
Be responsible for hitting customer retention goals.
Please send your resume and LinkedIn profile: careers@tyb.xyz