Customer Success Account Strategist, Try Your Best
tyb
Customer Service, Sales & Business Development
Posted on Dec 25, 2024
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Customer Success Account Strategist, Try Your Best
About TYB
TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage and reward their communities for taking valuable actions. We have a unique B2B / B2C product and growing numbers of paying customers and engaged users. We are backed by top investors and have a fully distributed team with experience launching, building, and scaling the world’s most iconic startups.
About you…
You live in - or are willing to relocate - to the San Francisco Bay Area; this is a hybrid role working from the San Francisco office three days per week.
You are left-brained / right-brained, with an understanding of how community strategy ties to key marketing metrics.
You have 3-5 years of experience in a community-centric role, either managing a brand community or advising others.
You have 2-3 years of experience in a client-facing role, and are comfortable helping clients solve complex problems.
You have spent time around or in consumer brands, and have an understanding of their key growth metrics and levers, including LTV, CAC, retention, and performance marketing.
You understand community intrinsically, including the drivers of engagement, retention, and loyalty, and can translate these into easy-to-execute strategies.
You're a strong communicator who can manage complex client requests with ease.
You're organized and detail-oriented, with the ability to oversee projects and processes from start to finish.
You're a solutions-oriented self-starter, able to troubleshoot issues independently while simultaneously looking for ways to improve the customer experience and our internal processes at tyb.
You're excited about working with cutting-edge technology as we build the future of brand-fan engagement.
About the role…
You'll play a pivotal role in supporting our customers in building thriving communities on TYB. You’ll:
Be an early member of our customer success team, playing an active role in identifying and creating ways to refine our CS processes and community best practices.
Partner with our premium and pro customers to help them get the most out of tyb, including providing onboarding support and ongoing community strategy.
Surface customer needs and be the voice of the customer, working cross-functionally with sales and product as we build toward product-market fit.
Communicate product updates, new features, and evolving best practices to ensure customers are getting the most out of the product.
Proactively shape and refine tyb's community best practices, while translating them to executable strategies for clients.
Translate the success of community engagement into data, and work with customers to optimize their strategy to meet growth and engagement goals.
Manage the onboarding process for new customers, ensuring a smooth transition and setup.
Assist with ongoing technical support, including helping customers access the tool and new features, managing integrations with e.g., Shopify, and troubleshooting bugs or other issues.
Be responsible for hitting customer retention goals.
Please send your resume and LinkedIn profile: careers@tyb.xyz