Customer Experience (CX) Specialist – Contractor

TYB (Try Your Best) is a community-driven loyalty platform helping brands engage, reward, and build stronger connections with their customers. We work with innovative direct-to-consumer brands, providing tools to create unique, interactive brand experiences.

As we continue to grow, we’re looking for a Customer Experience (CX) Specialist to help us deliver top-tier support to both brands and customers. If you’re a proactive problem solver with excellent communication skills and a passion for customer service, we’d love to hear from you!

As a CX Specialist, you will be the first point of contact for TYB’s customers and brand partners, ensuring a seamless support experience. Your key responsibilities include:

Support Inbound Requests – Manage and respond to customer and brand inquiries via Intercom, ensuring timely and effective resolutions.

Triage & Prioritize Requests – Evaluate incoming tickets, categorize issues, and escalate critical matters appropriately.

Bug Ticket Creation – Identify and document platform bugs, creating detailed tickets for the product and engineering teams.

Product & Brand Support – Assist brands with product-related questions to help them engage their communities on TYB.

Light Inquiry Routing – Direct brand inquiries that require deeper support to the Customer Success (CS) team as needed.

Strong Communication Skills – Ability to provide clear, empathetic, and solution-oriented responses.

Tech-Savvy & Detail-Oriented – Comfortable troubleshooting consumer tech platforms and documenting issues effectively.

Problem-Solving Mindset – Proactively troubleshoot issues and identify trends in user feedback. Be product-led!

Startup or SaaS Experience (Bonus!) – Familiarity with direct-to-consumer brands or loyalty platforms is a plus.

Experience in Customer Support or CX – 1-2 years in a customer-facing role (Intercom experience is a plus).

Work with innovative brands & tech

Collaborative & fast-moving environment

Remote & flexible work setup

Opportunity to grow with our company and brand communities

This is a contract position with an expected commitment of 15 hours per week. Compensation is $1,200 per month, paid on a bi-weekly basis.

As a contractor, you will have the flexibility to manage your schedule while ensuring timely responses to customer inquiries. This role offers the opportunity to work with innovative brands in a fast-growing community-driven platform.

Interested? Send your resume and a brief note about why you’re excited about TYB to careers@tyb.xyz.

Let’s build the future of brand communities together! ​